EU
Travel News
Updated 19/05/25 at 12:00
Book with confidence
Low Deposit
Just 10% will secure your holiday.
Final Payment
Full payment will be required 6 weeks before your departure date.
Bookings made less than 6 weeks before your holiday must be paid in full at the time of booking.
Book with confidence
Venue Holidays is a member of AITO, ABTA and ABTOT. Your holiday payments to Venue Holidays are fully protected.
For further details please follow the link www.venueholidays.com/EU/aito_protection
Visit your government’s website for the latest travel advice and information.
Frequently Asked Questions
Bookings
When is my balance due?
Full payment will be required 6 weeks before your departure date. Bookings made less than 6 weeks before your holiday must be paid in full at time of booking.
Can I cancel my holiday?
Early 2025 bookings can be cancelled free of charge until 31 January 2025. Early 2026 bookings can be cancelled free of charge until 31 January 2026.
If you wish to cancel your booking after this date, then our normal terms as stated in our booking conditions apply.
Can I amend my holiday?
Early 2025 bookings can be amended free of charge until 31 January 2025. Early 2026 bookings can be amended free of charge until 31 January 2026. Please note that if your new holiday is more expensive, you will however be charged for the increased costs.
If you wish to cancel your booking after this date, then our normal terms as stated in our booking conditions apply.
On the campsite
Will I receive any compensation if not all campsite facilities are open during my holiday?
We do not offer any compensation if the campsite decides to close facilities. We have taken great care to ensure accuracy on our campsite pages, but campsites may change or withdraw facilities and regulations at their own discretion at any time.
What about check-in and check-out?
Check-in: between 16:00 and 19:00 hours. On arrival you will pay a €100 cash deposit to our Campsite Representative, who will ensure that the cash deposit is receipted.
Check-out: between 08:00 and 10:00 hours. On the day of departure, you must check-out of your accommodation with our Campsite Representative. Check-out appointments must be prebooked during your stay and are available between 08:00 and 10:00 hours on the day of departure subject to availability. Check-out appointments are not available on Tuesdays and Thursdays as these are our non-changeover days. It is your responsibility to leave the accommodation and equipment in a clean and satisfactory condition. You must vacate your accommodation and pitch once the checkout is complete so please ensure that the following tasks are completed prior to your checkout appointment:
- Wash and dry all crockery, cutlery and kitchen utensils and store correctly.
- Empty, clean and turn off the fridge/freezer.
- Clean hob and oven.
- Clean toilets, showers, and sinks.
- Clean worktops, shelves, cupboards, drawers, and all surfaces.
- Sweep floors.
- Wipe clean all inside and outside tables, sun lounger and chairs.
- Empty barbecue of charcoal and clean the bowl and grill.
- Empty and clean all rubbish bins and take rubbish to the campsite disposal point.
- Leave hired sheets on beds and hired towels on the clothes drier.
- Make sure that you have not left anything in the accommodation and check cupboards, shelves, drawers, fridge, and underneath beds.
Our representatives will check the accommodation and confirm if any charge needs to be made. Your deposit will be returned to you if the accommodation is left in a clean and satisfactory condition. If you are departing outside of this time or have not booked a check-out visit with our Campsite Representatives, then we cannot return your deposit. Please note that the charge of your deposit is at our Campsite Representatives’ discretion and the full €100 will not be returned even if one point is missed.
Our representatives will also check for damage to the accommodation and equipment, you must reimburse Venue Holidays fully for the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. Venue Holidays offers a £20 non-refundable Damage Waiver, you can add the waiver to your holiday booking before your arrival and this will cover you for any accidental damage caused to our accommodation or equipment.
On the day of departure and in order to prepare the accommodation for the next guests, we reserve the right to access the accommodation as soon as the check-out is completed; or from 10:00 hours, in the case that you have not booked a check-out appointment.
Don’t forget to remove your vehicle from the pitch once your check-out is completed; or by 10:00 hours in the case that you have not booked a check-out appointment.
CHOICE products arrival and departure
Arrival and departure times and procedures for your Choice holiday will be stated on your Holiday Voucher.
A €100 cash deposit will be charged on arrival by our campsite partner Kelair Campotel. This will normally be refunded at the end of your stay, providing the accommodation is left in the same clean condition in which it was received.
Other Choice partners will have different arrival procedures.