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  • Email: info@venueholidays.co.uk

Travel News

Updated 10/05/21 at 16:15


WITH YOU ALL THE WAY 

 
We appreciate that times are uncertain and with this in mind we have changed our booking policies in order to give you greater flexibility and security. We perfectly understand that many of you want to secure your regular holiday arrangements but are worried about the present health crisis. 
We want to make this easier for you.

Low Deposit
Just £99 or 10% (whichever is the lowest) will secure your holiday for 2021 or 2022. 

Final Payment 2021 
Normally your balance is due 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that is why we have changed our balance due date for all confirmed 2021 bookings. Full payment will now be required 6 weeks before your departure date, instead of the normal 8 weeks. On payment of the final balance our “With you all the way” Covid-19 policy comes into effect.

2022 Early Bookings 
Early 2022 bookings can be cancelled or amended free of charge before 31st December 2021 (transferred 2020 and 2021 bookings excluded).

Covid-19 Policy
Once you have paid your final balance our “With you all the way”, Covid-19 policy will activate.

If we are unable to deliver your booked holiday; or if the advice from the UK government via the FCDO is against travel to your destination country or region, or if the country of your destination does not accept tourists or imposes a quarantine on arrival at your destination, and this advice remains in place 14-days before your departure then Venue Holidays will offer:
- An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.
- A Refund Credit Note for the value of your booked holiday, to be used at any time in 2021 or 2022, subject to availability.
- A full cash refund of any money paid to Venue Holidays for your booking. This will be paid within 14 days after the scheduled commencement of your holiday.

If you are unable to travel due to UK government lockdown restrictions at home (either local or national), and this remains in place 14-days before your departure, then Venue Holidays will offer:
- An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.

Venue Holidays is only responsible for travel arrangements booked by us. If your transport supplier cancels or amends your booking, Venue Holidays is not responsible for any disruption to your holiday plans and no refunds for missed days will be paid. 

Venue Holidays does not offer holiday insurance as part of our package. We strongly recommend that you take out adequate holiday insurance, that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, either before departure or during your holiday.

This Covid-19 Policy does not apply to any 2020 holidays that have been transferred to 2021/2022 or refund credit notes issued in lieu of a cancelled 2020 booking. For these holidays, the terms and conditions issued at the time of booking or issue will apply.  

Transferred 2020 bookings / Refund Credit Note bookings
If you have transferred your holiday booking from 2020, or you have booked your 2021/2022 holiday using a 2020 Refund Credit Note, then the terms and conditions issued at the time of booking or issue will apply. However, in case of negative travel advice or lockdown restrictions in place 14 days before the start of your holiday, we can offer you amendments of your travel plans to another destination or alternative dates. 

Book with confidence
Venue Holidays is a member of AITO, ABTA and ABTOT. Your holiday payments to Venue Holidays are fully protected. 

For further details please follow the link
https://www.venueholidays.com/UK/aito_protection

For the latest travel advice from the Foreign & Commonwealth Office click here www.gov.uk/foreign-travel-advice


Frequently Asked Questions


2021 Bookings
What if I have booked a campsite in an area with a negative travel advice?
Currently it is illegal to holiday outside of the UK before 17th May 2021. For holidays starting from 17th May 2021, we will assess FCDO advice for your country of destination, 14 days before your departure and if the advice is negative, we will contact you to discuss your options under our “With you all the way”, Covid-19 policy.

What do you mean by a negative travel advice?
Negative travel advice means that the country of your destination does not accept tourists or imposes a quarantine on arrival at your destination, or that your own government advises against travelling to that destination. 
If you cannot get to the campsite booked because you must travel through a country that does not admit tourists, this also considered a negative travel advice.  

Do I still need to pay the final balance 8 weeks before?  
Normally your balance is due 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that is why we have changed our balance due date for all confirmed 2021 bookings. Full payment will now be required 6 weeks before your departure date, instead of the normal 8 weeks. On payment of the final balance our “With you all the way” Covid-19 policy comes into effect.

Can I cancel my holiday free of charge because of the Coronavirus (COVID-19)?
If your holiday is booked to an area with a negative travel advice and departs within the next 14 days, we will contact you to discuss your options. Please see our “With you all the way” guarantee.
If you wish to cancel your holiday outside of this 14-day period, then our normal cancellation charges apply.

Can I amend my holiday? 
The FCDO advice on travel is currently under continued review and International travel will start as planned from 17th May. We are working hard to prepare your accommodation, so that your holiday can go ahead as planned. If you wish to amend your holiday to a later date in 2021 or to 2022, then our normal booking conditions will apply. If the start date of your holiday is changed by more than 7 days the original booking will be treated as cancelled, and our standard cancellation charges apply. It is not possible to change your holiday dates within 28 days of departure. 
If there is still a negative travel advice in place 14 days before the start of your holiday, we will contact you to discuss your options under our “With you all the way”, Covid-19 policy.

What does your “With you all the way”, Covid-19 policy cover?
As soon as you have paid your balance, this policy will activate. This Covid-Policy does not apply to transferred 2020 holidays, for which we will however offer amendments of travel plans to another destination or alternative dates, in case of negative travel advice or lockdown restrictions. 
Please see also above for the full outline and terms, but in short if 14 days before your arrival:
Venue Holidays has to cancel your holiday, or there is a negative travel advice from your government against your destination, or if the country of your destination does not accept tourists or imposes a quarantine on arrival at your destination:
- Free amendment of your travel plans 
- A Refund Credit Note for the value of your booked holiday, to be used at any time in 2021 or 2022
- A full cash refund 
If you are unable to travel due to lockdown restrictions at home:  
- Free amendment of your travel plans 

What is a Refund Credit Note?
A Refund Credit Note can be used at any time up until 30 September 2021, against the cost of an alternative booking with Venue Holidays in 2021 or 2022. This holiday does not have to be taken before 30th September 2021. If by 30th September 2021, no alternative holiday option has been booked by you, we will issue you with a cash refund, within 1 month of that date.
Please be assured that at all times the money that you have paid to Venue Holidays under this booking reference is fully protected in the event of financial failure under ABTOT bond number 5265. For further details please go to www.abtot.com

Will you contact me if my holiday cannot go ahead?
If there is still a negative travel advice in place 14 days before the start of your holiday, we will contact you to discuss your options.

On the campsite
What extra measures will the campsite have in place?
Our campsites and staff are looking forward to welcoming you. It is a perfect environment for a holiday so please have a great time whilst respecting any measures in place. These measures may vary from campsite to campsite and are subject to change. At this moment it’s a bit too early to confirm all the measures that will be in place, but in 2020 all local guidelines were followed and general facilities such as swimming pools, toilets and washing areas and shops were all open. There were certain safety protocols in force, such as social distancing for adults and extra cleaning. Some campsites asked you to wear a face mask in indoor spaces and the use of contactless payment was actively encouraged. Hopefully, we will be able to provide up-to-date information nearer the summer season. Any measures in place at your holiday campsite are not a valid reason for cancelling free of charge.

Will I receive any compensation if not all campsite facilities are open during my holiday?
Last year general facilities such as swimming pools, toilets and washing areas and shops were all open, with measures in place. We do not offer any compensation if the campsite decides to close facilities due to Covid-19. We have taken great care to ensure accuracy on our campsite pages, but campsites may change or withdraw facilities and regulations at their own discretion at any time. 

What about check-in and check-out?
Campsite receptions and Venue Holidays receptions will all be open, but receptions might be restricted to one person per party and social distancing between guests must be respected. Our staff and/or the campsite staff will be there to help and welcome you and assist you during your holiday.
The day before your departure you will receive a departure visit. Don’t worry if you miss this, on the day of departure simply leave your key in the accommodation and leave windows open for ventilation. 

What measures does Venue Holidays have in place for my accommodation?
Before your arrival, your accommodations will be extra ventilated and thoroughly cleaned according to current guidelines and correct procedures. Your accommodation will be your own private space for you and your family to enjoy. 
Given the extra cleaning work that our staff have to undertake, we would ask you to follow the general check-out cleaning procedures and any specific instructions given to you by our staff at the campsite.
Blankets and pillows are provided in all our accommodations. However, if you prefer to bring your own bed linen then we can remove these before your arrival. Please inform our Reservations Department before your holiday.

Covid-19 requirements
What about quarantine restrictions? 
Quarantine on your return: If you go on holiday to a destination where the UK Government requires you to go to a quarantine hotel or self-isolate at home on your return to the UK, this does not affect the delivery of your holiday. Therefore, if requirements in the UK mean that you cannot go on your holiday, we will have the right to charge you the normal cancellation charges. However, please contact us immediately as we may be able to offer you amendments of your travel plans to another destination or alternative dates. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.
You should also check with your travel insurance as to whether you have any cover for this. 
Quarantine at your holiday destination: If you have to quarantine at your holiday destination and you have booked under our Covid-policy you can change your holiday free of charge or request a Refund Credit Note or a full refund. 

Traffic light system
Please note that the traffic light guidelines currently only apply to travellers returning to England (Scotland, Wales, and Northern Ireland may follow) and are re-entry requirements only. Please check the entry requirements for the country you are visiting before you travel. These requirements may change over time, stay up to date on the FCDO website www.gov.uk/foreign-travel-advice
Returning from:
Green countries: 
- Passenger locator form
- Pre-departure test 
- No quarantine requirements, unless you test positive
- PCR test on or before day 2 of your arrival back into the UK.
Amber countries:
- Passenger locator form
- Pre-departure test
- 10 days self-isolation
- PCR test on or before day 2 and on day 8, with a `test to release’ option on day 5
Red countries:
- Passenger locator form
- Pre-departure test
- 10 days quarantine at a hotel
- PCR test on or before day 2 and on day 8

What if my vaccine date is scheduled during my holiday?
Cancellation charges would still apply if you needed to cancel for this reason. Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  

Can I go on holiday if I have not been vaccinated?
It is highly unlikely that the countries in our programme will refuse tourists when they do not have a vaccination certificate. However, if this will change then we will update our information accordingly. 

What if I do not want to go on holiday if I have not been vaccinated?
Then our normal cancellation charges will apply. Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  

Can I cancel free of charge if I have to show a negative PCR test on arrival?
If your holiday destination requires a negative PCR test, this is not a valid reason to cancel your holiday free of charge. You will have to pay the cost of the PCR test and it is your own responsibility to ensure that the correct tests are carried out.

What if I am travelling from one destination to another and I need to show a negative PCR test?
Please ask the campsite reception of the destination where you are staying to help find you a test site (before you leave for the next destination). You will have to pay the cost of the PCR test and it is your own responsibility to ensure that the correct tests are carried out.

What happens if I have a positive result within 72 hrs of my holiday starting, or our return home test is positive?
We strongly recommend that at time of booking you take out adequate holiday insurance, that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, either before departure or during your holiday.
All insurance policies vary, so please speak to your insurance company to clarify what cover is provided for situations arising due to Covid-19. 

Am I entitled to compensation if I cannot travel due to the Coronavirus (COVID-19)?
Unless it is covered under our Covid-19 Policy, then you won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Venue Holidays. 
Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  

What if I have booked one accommodation with people from different households, and this is forbidden in the country we visit?
If you are unable to share your accommodation with another household then please contact us to discuss your options. This could be reducing your booking to one household or booking another accommodation for the second household.


Brexit

The United Kingdom has now officially left the EU. For how this change will affect your holiday preparations, your journey and your stay at our campsites, please visit the following handy guide from ABTA. 

ABTA Advice for travellers: brexit-advice-for-travellers



General info

Please note that Cross Channel Operators are during the school holidays at their busiest and we recommend that all customers who are taking a Channel crossing should allow extra time for their journey and check in.

For COVID-19 ferry and Eurotunnel travel guidelines, please click the links below.

Please see the website of your selected operator for further details:


P&O Ferries: 
travel advice 
Brittany Ferries: 
travel advice 
Eurotunnel: 
travel advice 

For the latest travel advice from the Foreign & Commonwealth Office click here 
www.gov.uk/foreign-travel-advice