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  • Email: info@venueholidays.co.uk

Travel News

Coronavirus (COVID-19) 

Updated 14/08/20 at 15:30

 

Venue Holidays are continuing to monitor the Coronavirus outbreak (COVID-19) closely. In order to continue to protect and support our staff, our reservation centre in the UK will remain closed until further notice. Our staff are working from home so please bear with us if our response times are a bit slower than normal. We will answer your questions as quickly as possible. 

 

Camping is a safe way to spend your holidays, mostly outdoors and easily accessible. We can't wait to welcome you again this summer!


Most of our campsites are now open and our staff are in place to ensure that your holiday can go ahead as planned. The Foreign Commonwealth Office (FCO) advise against all non-essential international travel. Certain countries are on an exemption list from this advice. Spain was removed from this list on 27th July and France from 14th August. Other countries not on the list include Belgium, Luxembourg and The Netherlands.

The FCO is not advising those already in Spain and France to leave or cut short their holiday but, if returning to the UK from a holiday in Spain or France, you will be required to self-isolate for 14 days.

We will contact all our customers who have booked a holiday to a campsite in Spain or France with an arrival date on or before 31st August 2020. 

 

Thank you for your patience, and please see our information below for any questions you may have.

 

 

On The Campsite

Campsite facilities

Our campsites are looking forward to welcoming you to their resorts. It is a perfect environment for a holiday so please have a great time whilst respecting any measures in place. These measures may vary from campsite to campsite but in general facilities such as swimming pools, toilets and washing areas, shops, takeaways, bars and restaurants will all be open. Certain safety protocols are in force, such as social distancing for adults and extra cleaning, and dining areas may be set up outdoors. Some campsites may ask you to wear a face mask in indoor spaces and the use of contactless payment is actively encouraged. In swimming pool complexes sun loungers will be spaced out, to adhere to distancing rules, or removed altogether. Beaches are all open too but please respect social distancing. Contact team sport facilities may not be possible on some campsites. 

Campsites make need to restrict numbers of participants and hours on selected facilities in order to ensure social distancing. For all up to date information please check with the campsite or our reps when you arrive.

 

Check-in and Reception

With social distancing in place, campsite and Venue Holidays receptions are currently restricted to one person per party and social distancing between guests must be respected. Our staff and/or the campsite staff are still here to help and welcome you and assist you during your holiday.

 

Our accommodations

Before your arrival, all of our accommodations will be extra ventilated and thoroughly cleaned according to current guidelines and correct procedures. Your accommodation will be your own private space for you and your family to enjoy. 

Given the extra cleaning work that our staff have to undertake, we would ask you to follow the general check-out cleaning procedures and any specific instructions given to you by our staff at the campsite.

 

Check-out

The day before your departure you will receive a departure visit. Don’t worry if you miss this, on the day of departure simply leave your key in the accommodation and leave windows open for ventilation. 

 

 

Frequently Asked Questions

Is my holiday going ahead?

You will now have heard from us if your holiday can’t go ahead as planned, and all affected customers have already been contacted by us. 

We will contact all our customers who have booked a holiday to a campsite in Spain or France with an arrival date on or before 31st August 2020. 

For holidays with an arrival date after 31st August 2020, the FCO advice on travel to Spain and France is under continued review and hopefully we can travel soon again. However, we will contact you 10 days prior to the start of your holiday if restrictions are still in place and advise you of the options available to you. 

 

Can I cancel or amend my holiday because of the Coronavirus (COVID-19)

Our campsites are now open and our staff are in place so that your holiday can go ahead as planned. If you wish to cancel or amend your holiday then our normal booking conditions will apply.

The FCO now advises against all non-essential travel to Spain or France. The FCO is not advising those already in Spain or France to leave or cut short their holiday, but if returning to the UK from these countries you will be required to self-isolate for 14 days.

We will contact all our customers who have booked a holiday to a campsite in Spain or France with an arrival date on or before 31st August 2020 to discuss your options.

For holidays with an arrival date after 31st August, the FCO advice on travel is under continued review and hopefully we can travel soon again. However, we will contact you 10 days prior to the start of your holiday if restrictions are still in place and advise you of the options available to you. 

 

I have a holiday for later in the year, do I still need to pay the balance 8 weeks before? 

Normally your balance is due to 8 weeks before departure. However, it is important to us that we offer support to our customers in this time so we have changed our balance due date for all 2020 bookings. 

Full payment will now be required 5 weeks before your departure date, instead of the normal 8 weeks.

 

Am I entitled to compensation if I can’t travel due to the Coronavirus (COVID-19)?

You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Venue Holidays. 

 

What if there is an outbreak on the campsite during my holiday?

If there is an outbreak on the campsite where you are staying, our Campsite Representatives will follow local authority guidelines. You can contact your Travel Insurance for further queries or compensation claims if required. If the outbreak takes place before your arrival, we will of course contact you.

 

Foreign and Commonwealth office website:

www.gov.uk/foreign-travel-advice

 

Passenger Health Locator Form:

www.gov.uk/provide-journey-contact-details-before-travel-uk 



Brexit

The United Kingdom has now officially left the EU and we are now in the transition period until the end of 2020. Which means that nothing changes until at least the end of this year. 

If you have any Brexit questions please visit this handy guide from ABTA. 

ABTA Advice for travellers: brexit-advice-for-travellers

 

 

General info

Please note that Cross Channel Operators are during the school holidays at their busiest and we recommend that all customers who are taking a Channel crossing should allow extra time for their journey and check in.

For COVID-19 ferry and Eurotunnel travel guidelines, please click the links below.

Please see the website of your selected operator for further details:


P&O Ferries: 
travel advice 
Brittany Ferries: 
travel advice 
Eurotunnel: 
travel advice 

For the latest travel advice from the Foreign & Commonwealth Office click here 
www.gov.uk/foreign-travel-adv