• Telephone: 01233 629950
  • Email: info@venueholidays.co.uk

Travel News

WITH YOU ALL THE WAY 

Updated 05/11/20 at 10:15

 

We appreciate that times are uncertain and with this in mind we have changed our booking policies in order to give you greater flexibility and security. We perfectly understand that many of you want to secure your regular holiday arrangements but are worried about the present health crisis. 

We want to make this easier for you.


Low Deposit

Just £99 or 10% (whichever is the lowest) will secure your holiday for 2021. There will be nothing else to pay until 8 weeks before departure.


Free Amendment

Booking early is the best way to secure the holiday of your choice, but we appreciate that your plans might change. We will offer you free amendments for any reason up until 1st March 2021 or 8-weeks before your departure for holidays in April.


Free Cancellation

If for any reason you wish to cancel your holiday, we will offer you a full deposit refund, until 1st of March 2021 or 8-weeks before your departure for holidays in April. After this date our normal cancellation charges apply.


Final Payment

If you wish to go ahead with your holiday, then we will ask for your final payment 8-weeks before departure.


Covid-19 Policy

Once you have paid your final balance our “With you all the way”, Covid-19 policy will activate.


If we are unable to deliver your booked holiday; or if the advice from the UK government via the FCDO, is against travel to your destination country or region, and this advice remains in place 14-days before your departure, then Venue Holidays will offer:

- An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.

- A credit note for the value of your booked holiday, to be used at any time in 2021 or 2022, subject to availability.

- A full cash refund of any money paid to Venue Holidays for your booking. This will be paid within 14 days after the scheduled commencement of your holiday.


If you are unable to travel due to UK government lockdown restrictions at home (either local or national), and this remains in place 14-days before your departure, the Venue Holidays will offer:

- An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.


Book with confidence

Venue Holidays is a member of AITO, ABTA and ABTOT. Your holiday payments to Venue Holidays are fully protected. 


For further details please follow the link

https://www.venueholidays.com/UK/aito_protection


Venue Holidays is only responsible for travel arrangements booked by us. If your transport supplier cancels or amends your booking, Venue Holidays is not responsible for any disruption to your holiday plans and no refunds for missed days will be paid. 


Venue Holidays does not offer holiday insurance as part of our package. The UK has left the EU and EHIC cards will not be valid in 2021. We strongly recommend that you take out adequate holiday insurance, that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, either before departure or during your holiday.


These terms and conditions do not apply to any 2020 holidays that have been transferred to 2021 or refund credit notes issued in lieu of a cancelled 2020 booking. For these holidays the terms and conditions issued at the time of booking or issue will apply. 


Brexit

The United Kingdom has now officially left the EU and we are now in the transition period until the end of 2020. Which means that nothing changes until at least the end of this year. 

If you have any Brexit questions please visit this handy guide from ABTA. 

ABTA Advice for travellers: brexit-advice-for-travellers


General info

Please note that Cross Channel Operators are during the school holidays at their busiest and we recommend that all customers who are taking a Channel crossing should allow extra time for their journey and check in.

For COVID-19 ferry and Eurotunnel travel guidelines, please click the links below.

Please see the website of your selected operator for further details:


P&O Ferries: 
travel advice 
Brittany Ferries: 
travel advice 
Eurotunnel: 
travel advice 

For the latest travel advice from the Foreign & Commonwealth Office click here 
www.gov.uk/foreign-travel-advice