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Travel News

Book with confidence

We perfectly understand that many of you want to secure your 2022 holiday arrangements but need greater flexibility. We want to make this easier for you and have added flexible booking policies so you can book your holiday with confidence.
 
Low Deposit
Just £99 or 10% (whichever is the lowest) will secure your holiday for 2022. 
 
Final Payment 2022 
Normally your balance is due 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that is why we have changed our balance due date for all confirmed 2022 bookings. Full payment will now be required 6 weeks before your departure date, instead of the normal 8 weeks. 
 
2022 Early Bookings 
Early 2022 bookings can be cancelled or amended free of charge before 1st March 2022 (transferred 2020 and 2021 bookings excluded).
 
`With you all the way' policy
Once you have booked your holiday and paid your deposit our “With you all the way” policy will activate. 
 
1. If we are unable to deliver your booked holiday; or if the advice from the UK government via the FCDO is against travel to your destination country or region, or if the country of your destination does not accept tourists, and this advice remains in place 14 days before the start of your holiday or is put in place 14 – 1 days before the start of your holiday, then Venue Holidays will offer:
-           An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. 
-           A full cash refund of any money paid to Venue Holidays for your booking. This will be paid within 14 days after the scheduled commencement of your holiday.
 
2. If you are unable to travel due to UK government lockdown restrictions at home (either local or national), and this advice remains in place 14 days before the start of your holiday or is put in place 14 – 1 days before the start of your holiday, then Venue Holidays will offer:
-           An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.
 
3. Venue Holidays does not offer holiday insurance as part of our package. We strongly recommend that you take out adequate holiday insurance from the time you book your holiday, that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, or are otherwise impacted by Covid-19, either before departure or during your holiday. 
Please note that Venue Holidays is not liable for any refund or compensation if you or a member in your party test positive, fails tests or other measures imposed by a (travel) supplier, or must quarantine. If your transport supplier cancels or amends your booking, Venue Holidays is not responsible for any disruption to your holiday plans and no refunds for missed days will be paid. 
All insurance policies vary, so please check with your insurance company what cover is provided for situations arising due to Covid-19.  
 
This policy does not apply to any 2020/2021 holidays that have been transferred to 2022 or refund credit notes issued in lieu of a cancelled 2020/2021 booking. For these holidays, the terms and conditions issued at the time of booking or issue will apply.  
 
Book with confidence
Venue Holidays is a member of AITO, ABTA and ABTOT. Your holiday payments to Venue Holidays are fully protected. 
For further details please follow the link www.venueholidays.com/UK/aito_protection
 
For the latest travel advice from the Foreign, Commonwealth & Development Office (FCDO) click here www.gov.uk/foreign-travel-advice
 

Frequently Asked Questions

 
2022 Bookings
What if I have booked a campsite in an area with a negative travel advice?
There is no negative travel advice in place for any of the countries featured in our program. If this changes and there is a negative travel advice in place 14 – 1 days before the start of your holiday, we will contact you to discuss your options.
 
What do you mean by a negative travel advice? 
Negative travel advice means that the country of your destination does not accept tourists or that your own government advises against travelling to that destination. 
If you cannot get to the campsite booked because you must travel through a country that does not admit tourists, this also considered a negative travel advice.  
 
Do I still need to pay the final balance 8 weeks before?  
Normally your balance is due 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that is why we have changed our balance due date for all confirmed 2022 bookings. Full payment will now be required 6 weeks before your departure date, instead of the normal 8 weeks. 
 
Can I cancel my holiday free of charge because of the Coronavirus (COVID-19)?
Early 2022 bookings can be cancelled free of charge before 1st March 2022 (transferred 2020 and 2021 bookings excluded).
If you wish to cancel your holiday after this date, then our normal cancellation charges apply. 
If there is a negative travel advice in place 14 -1 days before the start of your holiday, we will contact you to discuss your options. 
 
Can I amend my holiday? 
Early 2022 bookings can be amended free of charge before 1st March 2022 (transferred 2020 and 2021 bookings excluded).
If you wish to amend your holiday after this date, then our normal booking conditions will apply. If the start date of your holiday is changed by more than 7 days the original booking will be treated as cancelled, and our standard cancellation charges apply. It is not possible to change your holiday dates within 28 days of departure. 
If there is a negative travel advice in place 14 – 1 days before the start of your holiday, we will contact you to discuss your options. 
 
What does your “With you all the way” policy cover?
As soon as you have paid your deposit, this policy will activate. This policy does not apply to transferred 2020/2021 holidays, for which we will however offer amendments of travel plans to another destination or alternative dates, in case of negative travel advice or lockdown restrictions. 
Please see also above for the full outline and terms, but in short if 14 – 1 days before your arrival:
Venue Holidays has to cancel your holiday, or there is a negative travel advice from your government against your destination, or if the country of your destination does not accept tourists:
     - Free amendment of your travel plans 
     - A full cash refund 
If you are unable to travel due to lockdown restrictions at home:  
     - Free amendment of your travel plans 
 
On the campsite
What extra measures will the campsite have in place?
Our campsites and staff are looking forward to welcoming you. It is a perfect environment for a holiday so please have a great time whilst respecting any measures in place. These measures may vary from campsite to campsite and are subject to change. All local guidelines will be followed and general facilities such as outdoor swimming pools, toilets and washing areas and shops are all open. 
If any campsite facilities are closed, then we will endeavour to reflect this on the relevant campsite pages on our website. Any measures in place at your holiday campsite are not a valid reason for cancelling free of charge.
 
Will I receive any compensation if not all campsite facilities are open during my holiday?
General facilities such as outdoor swimming pools, toilets and washing areas and shops will all be open, with measures in place. We do not offer any compensation if the campsite decides to close facilities. We have taken great care to ensure accuracy on our campsite pages, but campsites may change or withdraw facilities and regulations at their own discretion at any time. 
 
What about check-in and check-out?
Campsite receptions and Venue Holidays receptions will all be open. Our staff and/or the campsite staff will be there to help and welcome you and assist you during your holiday.
The day before your departure you will receive a departure visit. Don’t worry if you miss this, on the day of departure simply leave your key in the accommodation and leave windows open for ventilation. 
 
What measures does Venue Holidays have in place for my accommodation?
Before your arrival, your accommodations will be extra ventilated and thoroughly cleaned according to current guidelines and correct procedures. Your accommodation will be your own private space for you and your family to enjoy. 
Given the extra cleaning work that our staff have to undertake, we would ask you to follow the general check-out cleaning procedures and any specific instructions given to you by our staff at the campsite.
Blankets and pillows are provided in all our accommodations. However, if you prefer to bring your own bed linen then we can remove these before your arrival. Please inform our Reservations Department before your holiday.
 
Covid-19 requirements
What about quarantine restrictions? 
Quarantine restrictions do not affect the delivery of your holiday and we have the right to charge you the normal cancellation charges. However, please contact us immediately as we may be able to offer you amendments of your travel plans to another destination or alternative dates. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.
You should also check with your travel insurance as to whether you have any cover for this. 
Venue Holidays does not offer holiday insurance as part of our package. We strongly recommend that you take out adequate holiday insurance from the time you book your holiday, that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, or are otherwise impacted by Covid-19, either before departure or during your holiday. 
Please note that Venue Holidays is not liable for any refund or compensation if you or a member in your party test positive, fails tests or other measures imposed by a (travel) supplier, or must quarantine. If your transport supplier cancels or amends your booking, Venue Holidays is not responsible for any disruption to your holiday plans and no refunds for missed days will be paid. 
All insurance policies vary, so please check with your insurance company what cover is provided for situations arising due to Covid-19.  
  
Traffic light system
Please note that the traffic light guidelines apply to travellers returning to the UK and are re-entry requirements only. Please check the entry requirements for the country you are visiting before you travel. These requirements may change over time, stay up to date on the FCDO website www.gov.uk/foreign-travel-advice
If fully vaccinated and returning from:
   • Green countries: 
      - Passenger locator form
      - No quarantine requirements, unless you test positive
      - Lateral flow test on or before day 2 of your arrival back into the UK
   • Red countries:
      - Passenger locator form
      - Pre-departure test
      - 10 days quarantine at a hotel
      - Lateral flow test on or before day 2 and on day 8
 
What is the `Pass Sanitaire’ (French health pass)? 
Anyone aged 12 and over attending spaces in France with over 50 people, or using a range of leisure facilities (bars, restaurants, museums, cinemas), hospitals, and modes of transport such as long-distance train and bus journeys, will be asked to demonstrate their Covid-19 status through the `Pass Sanitaire’ (health pass). 
Please be therefore prepared to have your Covid-19-status checked when you arrive at your campsite. Most campsites will only require you to present your `Pass Sanitaire’ on arrival. Throughout your stay, you will be able to move around freely throughout the campsite and take advantage of all the facilities and services.
 
What is a `Pass Sanitaire’? It is not a separate physical document, but simply a means to prove your Covid-19 status. Everyone in your party aged 12 and over will need to provide one of the 3 items below:
   • A vaccination certificate: stating that you are fully vaccinated, at least 7 days ago (Pfizer, Moderna,      AstraZeneca) or 4 weeks ago (Johnson & Johnson / Janssen).
   • A negative Covid-19 test, either an RT-PCR or antigen test, from within the last 48 hours.
   • The result of a positive Covid-19 test, RT-PCR or antigen test, proving that you have recovered from COVID-19, dating more than 11 days and less than 6 months ago. 
 
The French government has confirmed that you can present your NHS certificate through the NHS App, by downloading or printing the document, or by presenting your NHS letter instead.
 
What is Italy’s `Green Pass’? 
Anyone in Italy over the age of 12 must present a COVID-19 digital green pass in order to access certain services and activities:
   - Travelling by air, train, ship, ferry or bus throughout Italy
   - Restaurants, bars, ice cream parlours and pastry shops for consumption at table indoors
   - Performances open to the public, sporting events, both outdoors and indoors
   - Museums and places of culture, shows
   - Swimming pools and gyms
   - Private parties, such as wedding receptions
   - Festivals and trade fairs
   - Conventions and congresses
   - Spas and fitness centres
   - Gaming halls and betting shops, bingo halls and casinos
Campsite receptions will not check the `Green Pass’ on your arrival, but certain (indoor) facilities or services on site may do so.
To claim the Green Pass it is necessary to provide at least one of the following (12 years+): 
   • Vaccination certification. NB just 1 vaccination is accepted
   • A negative COVID-19 test, from within the last 48 hours. NB lateral flow test accepted
   • Details proving that you have recovered from COVID-19 in the last 6 months
 
The Italian government has confirmed that the NHS certificate is due to be recognized in Italy’s `Green pass’ app after an update (with reports of it already working for some British tourists in Italy). You can check beforehand that your NHS-generated QR code will be read by downloading the free government app Verifica19 and select ‘Avvia scansione’ (‘Start scan’) to check your QR code. 
What if my vaccine date is scheduled during my holiday?
Cancellation charges would still apply if you needed to cancel for this reason. Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  
 
Can I go on holiday if I have not been vaccinated?
It is highly unlikely that the countries in our programme will refuse tourists when they do not have a vaccination certificate. However, if this will change then we will update our information accordingly. 
 
What if I do not want to go on holiday if I have not been vaccinated?
Then our normal cancellation charges will apply. Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  
 
Can I cancel free of charge if I have to show a negative Covid test result on arrival?
If your holiday destination requires a negative Covid test result, this is not a valid reason to cancel your holiday free of charge. You will have to pay the cost of the test and it is your own responsibility to ensure that the correct tests are carried out.
 
What if I am travelling from one destination to another and I need to show a negative Covid test result?
Please ask the campsite reception of the destination where you are staying to help find you a test site (before you leave for the next destination). You will have to pay the cost of the test and it is your own responsibility to ensure that the correct tests are carried out.
 
What happens if I or someone in my party has a positive result within 72 hrs of my holiday starting?
We strongly recommend that at time of booking you take out adequate holiday insurance, and that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, either before departure or during your holiday.
All insurance policies vary, so please speak to your insurance company to clarify what cover is provided for situations arising due to Covid-19.
 
What happens if we go on holiday and our return home test is positive? 
If one of your party tests positive on your return home test, then we’ll do what we can to support and guide you in these circumstances and follow the current local guidelines. However, we strongly advise that you arrange adequate travel insurance cover from the time you book your holiday and check with your insurance company what cover is provided for situations arising due to COVID-19. 
If the isolation period is within the booked period of your stay, then you can isolate in your booked accommodation (if current local guidelines approve of this). If your isolation period is longer than your booked stay in our accommodation, please contact our on-site staff to find out what the local procedures are. The local authorities will also have to be informed if this situation arises, and they normally will advise you on the course of action. 
 
Am I entitled to compensation if I cannot travel due to the Coronavirus (COVID-19)?
Unless it is covered under our `With you all the way’ policy, then you won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Venue Holidays. 
Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  
 
What if I have booked one accommodation with people from different households, and this is forbidden in the country we visit?
If you are unable to share your accommodation with another household then please contact us to discuss your options. This could be reducing your booking to one household or booking another accommodation for the second household.
 

Brexit

The United Kingdom has now officially left the EU. For how this change will affect your holiday preparations, your journey and your stay at our campsites, please visit the following handy guide from ABTA. 
ABTA Advice for travellers: brexit-advice-for-travellers
 

General info

Please note that Cross Channel Operators are during the school holidays at their busiest and we recommend that all customers who are taking a Channel crossing should allow extra time for their journey and check in. 
For COVID-19 ferry and Eurotunnel travel guidelines, please see the website of your selected operator for further details:
P&O Ferries: travel advice
Brittany Ferries: travel advice 
Eurotunnel: travel advice
 
Please ensure that you check the government advice page for the country you're travelling to for the latest entry requirements, as these are changing all the time. Please find the links below: 
France 
Italy 
Spain 
The Netherlands 
 
For the latest travel advice from the Foreign & Commonwealth Office click here www.gov.uk/foreign-travel-advice