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  • Email: info@venueholidays.co.uk

Travel News

Coronavirus (COVID-19) 

Updated 22/06/20 at 17:20

Venue Holidays are continuing to monitor the Coronavirus (COVID-19) closely. In order to continue to protect and support our staff, our reservation centre in the UK will remain closed until further notice. Our staff are working from home so please bear with us if our response times are a bit slower than normal. We will answer your questions as quickly as possible. 

We now have opening dates for most campsites and most travel restrictions have been lifted on mainland Europe. Our first campsites opened on 20th June 2020 and our staff are already in place preparing your accommodations. The Foreign Commonwealth Office (FCO) advice on travel is currently under continued review and hopefully we can travel soon again. We are doing everything we can to make your 2020 holiday go ahead as planned, but if anything changes, we will contact you at least 14 days before the start of your holiday to discuss your options. 

Thank you for your patience, and please see our information below for any questions you may have.


On The Campsite

Campsite facilities
Our campsites are looking forward to welcoming you to their resorts. It is a perfect environment for a holiday so please have a great time whilst respecting any measures in place. These measures may vary from campsite to campsite but in general facilities such as swimming pools, toilets and washing areas, shops, takeaways, bars and restaurants will all be open. Certain safety protocols are in force, such as social distancing for adults and extra cleaning, and dining areas may be set up outdoors. Some campsites may ask you to wear a face mask in indoor spaces and the use of contactless payment is actively encouraged. In swimming pool complexes sun loungers will be spaced out, to adhere to distancing rules, or removed altogether. Beaches are all open too, no constraints but please respect social distancing. Contact team sport facilities may not be possible on some campsites. 
Campsites may need to restrict numbers of participants and hours on selected facilities in order to ensure social distancing. For all up to date information please check with the campsite or our reps when you arrive.

Camping holidays are a safe way to spend your holidays, mostly outdoors and easily accessible. We can't wait to welcome you again this summer!

Check-in and Reception
With social distancing in place, campsite and Venue Holidays receptions are currently restricted to one person per party and social distancing between guests must be respected. Our staff and/or the campsite staff are still here to help and welcome you and assist you during your holiday.

Our accommodations
Before your arrival, all of our accommodations will be extra ventilated and thoroughly cleaned according to current guidelines and correct procedures. Your accommodation will be your own private space for you and your family to enjoy. 
Given the extra cleaning work that our staff have to undertake, we would ask you to follow the general check-out cleaning procedures and any specific instructions given to you by our staff at the campsite.

Check-out
They day before your departure you will receive a departure visit. Are you out and our staff has missed you? Don’t worry, on the day of your departure you can simply leave your key in the accommodation and leave windows open for ventilation. 


Free Amendments

Currently any Venue Holidays booking with an arrival date up to and including 17th July 2020 can be amended free of charge to a later date in 2020 or 2021. 
The £25 amendment fee will not be charged; however, you will be charged for any increased costs arising from the changes made to your accommodation booking with us, e.g. dates/accommodation/campsite.


Final Payments

Normally your balance is due to 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that’s why we have changed our balance due date for all confirmed 2020 bookings. 
2020 Holidays: full payment will now be required 5 weeks before your departure date, instead of the normal 8 weeks.


Frequently Asked Questions

Can I cancel my holiday free of charge because of the Coronavirus (COVID-19), or due the FCO negative travel advice?
If you are unsure what to do, we recommend you keep your booking for now. The Foreign Commonwealth Office (FCO) advice on travel is currently under continued review and hopefully we can travel soon again. We now have opening dates for most campsites and most travel restrictions have been lifted on mainland Europe. If we do have to cancel your holiday booking with us, we will let you know at least 2 weeks before arrival. 

Can I amend my holiday? 
Currently any Venue Holidays booking with an arrival date up to and including 17th July 2020 can be amended free of charge to a later date in 2020 or 2021. 
The £25 amendment fee will be not be charged; however, you will be charged for any increased costs arising from the changes made to your accommodation booking with us, e.g. dates/accommodation/campsite. 
Please contact our office via telephone or email where our reservations team will be able to assist with your amendment.  

I have a holiday for later in the year, do I still need to pay the balance 8 weeks before? 
Normally your balance is due to 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that’s why we have changed our balance due date for all confirmed 2020 bookings. 
2020 Holidays: full payment will now be required 5 weeks before your departure date, instead of the normal 8 weeks.

Am I entitled to compensation if I can’t travel due to the Coronavirus (COVID-19)?
You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Venue Holidays. 

Foreign and Commonwealth office website:
www.gov.uk/foreign-travel-advice


Brexit

The United Kingdom has now officially left the EU and we are now in the transition period until the end of 2020. Which means that nothing changes until at least the end of this year. 
If you have any Brexit questions please visit this handy guide from ABTA. 
ABTA Advice for travellers: brexit-advice-for-travellers


General info

Please note that Cross Channel Operators are during the school holidays at their busiest and we recommend that all customers who are taking a Channel crossing should allow extra time for their journey and check in.
For COVID-19 ferry and Eurotunnel travel guidelines, please click the links below.
Please see the website of your selected operator for further details:

P&O Ferries: travel advice
Brittany Ferries: travel advice
Eurotunnel: travel advice

For the latest travel advice from the Foreign & Commonwealth Office click here www.gov.uk/foreign-travel-advice