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  • Email: info@venueholidays.co.uk

Travel News

Coronavirus (COVID-19) 

Updated 30/03/2020 at 11:15

Venue Holidays are continuing to monitor the Coronavirus (COVID-19) closely.  Following the UK government announcement on 23rd March our reservation centre in the UK will be closed until further notice. We have limited number of staff working from home and due to high telephone call volumes at this time, our phone call waiting period may be longer than normal. We are trying to deal with customer inquiries in departure date order so please do not call us unless you are departing before 25th April 2020. The safety of our staff and customers is of paramount importance and we would ask you to be patient in these very difficult circumstances. 

For departures on or after 25th April we will start to contact all customers who have bookings to a destination where the Foreign and Commonwealth Office (FCO) advise against travel, 14 days prior to the start of your holiday and will advise you of the options available to you. 

Thank you for your patience, and please see our information below for any questions you may have.


Holidays before 25th April 2020

The FCO advises against all non-essential travel worldwide. This advice took effect immediately on 17th March and applies initially for 30 days. 
Currently no campsites featured in the Venue Holidays programme will open before 25th April 2020.  Our staff will contact everyone whose holiday unfortunately has to be cancelled to discuss your options. 


Holidays from 25th April 2020

We will continue to monitor the COVID-19 situation closely, as well as the FCO travel advice. 
If your holiday is booked to an area with a negative travel advice and this is still the case 14 days before you are due to arrive, then we will contact you to discuss your options.


Free Amendments

Additionally, currently any Venue Holidays booking with an arrival date up to and including 15th May 2020 can be amended free of charge to a later date in 2020. The £25 amendment fee will not be charged; however, you will be charged for any increased costs arising from the changes made to your accommodation booking with us, e.g. dates/accommodation/campsite.


Final Payments

Normally your balance is due to 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that’s why we have changed our balance due date for all confirmed 2020 bookings. 
Holidays starting before 8th June 2020: full payment will now be required 3 weeks before your departure date, instead of the normal 8 weeks.
Holidays starting from 8th June 2020: full payment will now be required 6 weeks before your departure date, instead of the normal 8 weeks.


Frequently Asked Questions

I have booked a campsite in an area with a negative travel advice what will happen?
Currently no Venue Holidays campsites are opening before 25/04/2020 in any of the zones that the FCO advise against travelling to. 
If there is still a negative travel advice in place 14 days before the start of your holiday, we will contact you to discuss your options.

Can I cancel my holiday free of charge because of the Coronavirus (COVID-19)?
If your holiday is booked to an area with a negative travel advice and departs within the next 14 days, we will contact you to discuss your options.

I have a holiday for later in the year, do I still need to pay the balance 8 weeks before? 
Normally your balance is due to 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that’s why we have changed our balance due date for all confirmed 2020 bookings. 
Holidays starting before 8th June 2020: full payment will now be required 3 weeks before your departure date, instead of the normal 8 weeks.
Holidays starting from 8th June 2020: full payment will now be required 6 weeks before your departure date, instead of the normal 8 weeks.

Can I amend my holiday? 
Currently any Venue Holidays booking with an arrival date up to and including 15th May 2020 can be amended free of charge to a later date in 2020. The £25 amendment fee will be not be charged; however, you will be charged for any increased costs arising from the changes made to your accommodation booking with us, e.g. dates/accommodation/campsite. 
Please contact our office via telephone or email where our reservations team will be able to assist with your amendment.  

Am I entitled to compensation if I can’t travel due to the Coronavirus (COVID-19)?
You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Venue Holidays. 

Foreign and Commonwealth office website:
www.gov.uk/foreign-travel-advice


Brexit

The United Kingdom has now officially left the EU and we are now in the transition period until the end of 2020. Which means that nothing changes until at least the end of this year. 
If you have any Brexit questions please visit this handy guide from ABTA. 
ABTA Advice for travellers: brexit-advice-for-travellers


General info

Please note that Cross Channel Operators are during the school holidays at their busiest and we recommend that all customers who are taking a Channel crossing should allow extra time for their journey and check in. Please see the website of your selected operator for further details:

P&O Ferries: travel advice
Brittany Ferries: travel advice
Eurotunnel: travel advice

For the latest travel advice from the Foreign & Commonwealth Office click here www.gov.uk/foreign-travel-advice