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Travel News

Updated 01/07/22 at 13:15
  

Travel Update - P&O Ferries

As you might be aware, P&O Ferries did temporarily suspend their services from mid-March. We have since contacted all our customers due to travel in April and May with P&O Ferries, to discuss their options.
 
P&O Ferries have now resumed their sailings between Dover and Calais. 
 
 

Book with confidence

We perfectly understand that many of you want to secure your holiday arrangements but need greater flexibility. We want to make this easier for you and have added flexible booking policies so you can book your holiday with confidence.
 
Low Deposit
Just £99 or 10% (whichever is the lowest) will secure your holiday. 
 
Final Payment 
Full payment will be required 6 weeks before your departure date. 
Bookings made less than 6 weeks before your holiday must be paid for in full at the time of booking.
 
2023 Early Bookings
Book early to secure your preferred dates, campsite, and accommodation. Call us to book your holiday or book online. (CLASSIC holidays only.)
Early 2023 bookings can be cancelled or amended free of charge until 31st January 2023 (transferred bookings excluded).
 
`With you all the way' policy 
Once you have booked your holiday and paid your deposit our `With you all the way’ policy will activate. 
 
1. If we are unable to deliver your booked holiday; or if the advice from the UK government via the FCDO is against travel to your destination country or region, or if the country of your destination does not accept tourists, and this advice remains in place 14 days before the start of your holiday or is put in place 14 – 1 days before the start of your holiday, then Venue Holidays will offer:
-           An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. 
-           A full cash refund of any money paid to Venue Holidays for your booking. This will be paid within 14 days after the scheduled commencement of your holiday.
 
2. If you are unable to travel due to UK government lockdown restrictions at home (either local or national), and this advice remains in place 14 days before the start of your holiday or is put in place 14 – 1 days before the start of your holiday, then Venue Holidays will offer:
-           An immediate free amendment of your travel plans to another destination or alternative dates, subject to availability. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.
 
3. Venue Holidays does not offer holiday insurance as part of our package. We strongly recommend that you take out adequate holiday insurance from the time you book your holiday, that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, or are otherwise impacted by Covid-19, either before departure or during your holiday. 
Please note that Venue Holidays is not liable for any refund or compensation if you or a member in your party test positive, fails tests or other measures imposed by a (travel) supplier, must quarantine or does not comply with the current entry and/or vaccination requirements for each country travelled to or through. If your transport supplier cancels or amends your booking, Venue Holidays is not responsible for any disruption to your holiday plans and no refunds for missed days will be paid. 
All insurance policies vary, so please check with your insurance company what cover is provided for situations arising due to Covid-19.  
 
This policy does not apply to any holidays that have been transferred to 2022/2023 or refund credit notes issued in lieu of a cancelled booking. For these holidays, the terms and conditions issued at the time of booking or issue will apply.  
 
Book with confidence
Venue Holidays is a member of AITO, ABTA and ABTOT. Your holiday payments to Venue Holidays are fully protected. 
For further details please follow the link www.venueholidays.com/UK/aito_protection
 
For the latest travel advice from the Foreign, Commonwealth & Development Office (FCDO) click here www.gov.uk/foreign-travel-advice
 
 

Frequently Asked Questions

 
2022 Bookings
What if I have booked a campsite in an area with a negative travel advice?
There is no negative travel advice in place for any of the countries featured in our program. If this changes and there is a negative travel advice in place 14 – 1 days before the start of your holiday, we will contact you to discuss your options.
There may be entry requirements in place, please check the current entry requirements for the country you are visiting before you travel. These requirements are changing rapidly, with many rules being eased, stay up to date on the FCDO website www.gov.uk/foreign-travel-advice
 
What do you mean by a negative travel advice? 
Negative travel advice means that the country of your destination does not accept tourists or that your own government advises against travelling to that destination. 
If you cannot get to the campsite booked because you must travel through a country that does not admit tourists, this also considered a negative travel advice.  
 
Do I still need to pay the final balance 8 weeks before?  
Normally your balance is due 8 weeks before departure. However, it is important to us that we offer support to our customers in this time, that is why we have changed our balance due date for all confirmed 2022 bookings. Full payment will now be required 6 weeks before your departure date, instead of the normal 8 weeks. 
 
Can I cancel my holiday free of charge because of the Coronavirus (COVID-19)?
Please see our `With you all the way’ policy if your reason for cancellation is covered. If you wish to cancel your holiday for any other reason, then our normal cancellation charges apply.
If there is a negative travel advice in place 14 -1 days before the start of your holiday, we will contact you to discuss your options. 
 
Can I amend my holiday? 
Please see our `With you all the way’ policy if your reason to amend your booking is covered. If you wish to amend your holiday for any other reason, then our normal booking conditions will apply. If the start date of your holiday is changed by more than 7 days the original booking will be treated as cancelled, and our standard cancellation charges apply. It is not possible to change your holiday dates within 28 days of departure. 
If there is a negative travel advice in place 14 – 1 days before the start of your holiday, we will contact you to discuss your options. 
 
On the campsite
What extra measures will the campsite have in place?
Our campsites and staff are looking forward to welcoming you. It is a perfect environment for a holiday so please have a great time whilst respecting any measures in place. These measures may vary from campsite to campsite and are subject to change with many being eased already. All local guidelines will be followed and general facilities such as outdoor swimming pools, toilets and washing areas and shops are all open. 
If any campsite facilities are closed, then we will endeavour to reflect this on the relevant campsite pages on our website. Any measures in place at your holiday campsite are not a valid reason for cancelling free of charge.
 
Will I receive any compensation if not all campsite facilities are open during my holiday?
General facilities such as outdoor swimming pools, toilets and washing areas and shops will all be open, there may be measures in place. We do not offer any compensation if the campsite decides to close facilities. We have taken great care to ensure accuracy on our campsite pages, but campsites may change or withdraw facilities and regulations at their own discretion at any time. 
 
What about check-in and check-out?
Campsite receptions and Venue Holidays receptions will all be open. Our staff and/or the campsite staff will be there to help and welcome you and assist you during your holiday. Please arrive between 16:00 and 19:00, our check-in hours, to keep everyone safe and speed up check-in. 
The day before your departure you will receive a departure visit. Don’t worry if you miss this, on the day of departure simply leave your key in the accommodation and leave windows open for ventilation. 
 
What measures does Venue Holidays have in place for my accommodation?
Before your arrival, your accommodations will be extra ventilated and thoroughly cleaned according to current guidelines and correct procedures. Your accommodation will be your own private space for you and your family to enjoy. 
Given the extra cleaning work that our staff have to undertake, we would ask you to follow the general check-out cleaning procedures and any specific instructions given to you by our staff at the campsite.
Blankets and pillows are provided in all our accommodations. However, if you prefer to bring your own bed linen then we can remove these before your arrival. Please inform our Reservations Department before your holiday.
 
Covid-19 requirements
Entry requirements 
The traffic light system has been replaced by a simplified system for travellers returning to the UK, with a single red list of countries. None of the countries featured in our program are on the red list. 
There may be entry requirements in place, please check the current entry requirements for the country you are visiting before you travel. These requirements are changing rapidly, with many rules being eased, stay up to date on the FCDO website www.gov.uk/foreign-travel-advice
From 1 February, European Union (EU) countries have set an expirty date of nine months on vaccine passports. Travellers 18 and over who had their full vaccine over 270 days ago and have not since received a COVID-19 vaccine booster must follow the rules for unvaccinated passengers to enter EU countries. Currently the EU has set no end date for the booster vaccine dose.  
 
For returning and entry to the UK, all remaining COVID travel measures, including the Passenger Locator Form and tests for unvaccinated arrivals, have now ended.  
  
What about quarantine restrictions? 
Quarantine restrictions do not affect the delivery of your holiday and we have the right to charge you the normal cancellation charges. However, please contact us immediately as we may be able to offer you amendments of your travel plans to another destination or alternative dates. If you book a more expensive holiday period, campsite, or accommodation, then you will have to pay the balance of the cost. If you accept a cheaper holiday arrangement, there will be no refund from the original cost of the holiday.
You should also check with your travel insurance as to whether you have any cover for this. 
Venue Holidays does not offer holiday insurance as part of our package. We strongly recommend that you take out adequate holiday insurance from the time you book your holiday, that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, or are otherwise impacted by Covid-19, either before departure or during your holiday. 
Please note that Venue Holidays is not liable for any refund or compensation if you or a member in your party test positive, fails tests or other measures imposed by a (travel) supplier, or must quarantine. If your transport supplier cancels or amends your booking, Venue Holidays is not responsible for any disruption to your holiday plans and no refunds for missed days will be paid. 
All insurance policies vary, so please check with your insurance company what cover is provided for situations arising due to Covid-19.  
 
What is the French `pass vaccinal’ (vaccine pass)?
The `pass vaccinal' (vaccine pass) was scrapped on 14 March and is no longer mandatory. 
 
What is Italy’s `Green Pass’? 
From 1 May, `Green Passes' or `Super Green Passes' are no longer required to access businesses or services in Italy.   
 
What if my vaccine date is scheduled during my holiday?
Cancellation charges would still apply if you needed to cancel for this reason. Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  
 
Can I go on holiday if I have not been vaccinated?
It is highly unlikely that the countries in our programme will refuse tourists when they do not have a vaccination certificate. However please be aware that the entry restrictions for non-vaccinated tourists may be stricter in terms of testing and potentially quarantine. 
 
Can I go on holiday without a booster vaccine dose? 
From 1 February, European Union (EU) countries have set an expiry date of nine months on vaccine passports. An out of date pass will severely limit what you can do when visiting venues. If you have received your second dose of the vaccine more than 270 days ago a booster shot is required to restore your vaccinated status. 
Travellers 18 and over who had their full vaccine over 9 months ago and have not since received a COVID-19 vaccine booster must follow the rules for unvaccinated passengers to enter EU countries.  
Currently the EU has set no end validation date for the booster vaccine dose. 
 
What if I do not want to go on holiday if I have not been vaccinated?
Then our normal cancellation charges will apply. Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  
 
Can I cancel free of charge if I have to show a negative Covid test result on arrival?
If your holiday destination requires a negative Covid test result, this is not a valid reason to cancel your holiday free of charge. You will have to pay the cost of the test and it is your own responsibility to ensure that the correct tests are carried out.
 
What if I am travelling from one destination to another and I need to show a negative Covid test result?
Please ask the campsite reception of the destination where you are staying to help find you a test site (before you leave for the next destination). You will have to pay the cost of the test and it is your own responsibility to ensure that the correct tests are carried out.
 
What happens if I or someone in my party has a positive result within 72 hrs of my holiday starting?
We strongly recommend that at time of booking you take out adequate holiday insurance, and that includes a cancellation or curtailment clause to cover your holiday payments, should you or any member of your party contract Covid-19, either before departure or during your holiday.
All insurance policies vary, so please speak to your insurance company to clarify what cover is provided for situations arising due to Covid-19.
 
What happens if we go on holiday and our return home test is positive? 
If one of your party tests positive on your return home test, then we’ll do what we can to support and guide you in these circumstances and follow the current local guidelines. However, we strongly advise that you arrange adequate travel insurance cover from the time you book your holiday and check with your insurance company what cover is provided for situations arising due to COVID-19. 
If the isolation period is within the booked period of your stay, then you can isolate in your booked accommodation (if current local guidelines approve of this). If your isolation period is longer than your booked stay in our accommodation, please contact our on-site staff to find out what the local procedures are. The local authorities will also have to be informed if this situation arises, and they normally will advise you on the course of action. 
 
Am I entitled to compensation if I cannot travel due to the Coronavirus (COVID-19)?
Unless it is covered under our `With you all the way’ policy, then you won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Venue Holidays. 
Some insurers may provide cover for this situation, we highly recommend checking this with your travel insurance company.  
 
What if I have booked one accommodation with people from different households, and this is forbidden in the country we visit?
If you are unable to share your accommodation with another household then please contact us to discuss your options. This could be reducing your booking to one household or booking another accommodation for the second household.
 

General info

Please note that Cross Channel Operators are during the school holidays at their busiest and we recommend that all customers who are taking a Channel crossing should allow extra time for their journey and check in. 
For COVID-19 ferry and Eurotunnel travel guidelines, please see the website of your selected operator for further details:
P&O Ferries: travel advice
Brittany Ferries: travel advice 
Eurotunnel: travel advice
 
Please ensure that you check the government advice page for the country you're travelling to for the latest entry requirements, as these are changing all the time. Please find the links below: 
France 
Italy 
Spain 
The Netherlands 
 
For the latest travel advice from the Foreign & Commonwealth Office click here www.gov.uk/foreign-travel-advice
 

Brexit

The United Kingdom has officially left the EU. For how this change will affect your holiday preparations, your journey and your stay at our campsites, please visit the following handy guide from ABTA. 
ABTA Advice for travellers: brexit-advice-for-travellers