Updated 27/07/20 at 15:15
Venue Holidays are continuing to monitor the Coronavirus (COVID-19) closely. In order to continue to protect and support our staff, our reservation centre in the UK will remain closed until further notice. Our staff are working from home so please bear with us if our response times are a bit slower than normal. We will answer your questions as quickly as possible.
Camping is a safe way to spend your holidays, mostly outdoors and easily accessible. We can't wait to welcome you again this summer!
We now have opening dates for our campsites and quarantine restrictions have now been lifted for travellers returning to England, Wales or Northern Ireland from Italy, France and Spain, which are the countries where we have our resorts (for travellers returning to Scotland there are now only quarantine measures when returning from Spain). These countries are also exempt from The Foreign Commonwealth Office (FCO) advice against all non-essential travel. The Irish authorities, the Department of Foreign Affairs (DFA), advise against all non-essential travel and this was reviewed on 20th July.
Our first campsites opened on 20th June 2020 and our staff are already in place preparing your accommodations. We are doing everything we can to make your 2020 holiday go ahead as planned, but if anything changes, we will contact you at least 14 days before the start of your holiday to discuss your options.
Thank you for your patience, and please see our information below for any questions you may have.
On The Campsite
Our campsites are looking forward to welcoming you to their resorts. It is a perfect environment for a holiday so please have a great time whilst respecting any measures in place. These measures may vary from campsite to campsite but in general facilities such as swimming pools, toilets and washing areas, shops, takeaways, bars and restaurants will all be open. Certain safety protocols are in force, such as social distancing for adults and extra cleaning, and dining areas may be set up outdoors. Some campsites may ask you to wear a face mask in indoor spaces and the use of contactless payment is actively encouraged. In swimming pool complexes sun loungers will be spaced out, to adhere to distancing rules, or removed altogether. Beaches are all open too, no constraints but please respect social distancing. Contact team sport facilities may not be possible on some campsites.
Campsites make need to restrict numbers of participants and hours on selected facilities in order to ensure social distancing. For all up to date information please check with the campsite or our reps when you arrive.
Check-in and Reception
With social distancing in place, campsite and Venue Holidays receptions are currently restricted to one person per party and social distancing between guests must be respected. Our staff and/or the campsite staff are still here to help and welcome you and assist you during your holiday.
Before your arrival, all of our accommodations will be extra ventilated and thoroughly cleaned according to current guidelines and correct procedures. Your accommodation will be your own private space for you and your family to enjoy.
Given the extra cleaning work that our staff have to undertake, we would ask you to follow the general check-out cleaning procedures and any specific instructions given to you by our staff at the campsite.
The day before your departure you will receive a departure visit. Don’t worry if you miss this, on the day of departure simply leave your key in the accommodation and leave windows open for ventilation.
Frequently Asked Questions
Is my holiday going ahead?
You will now have heard from us if your holiday can't go ahead as planned, and all affected customers have already been contacted by us.
Can I cancel my holiday free of charge because of the Coronavirus (COVID-19).
Since 4 July, Italy and France have been exempt from the UK Foreign Commonwealth Office (FCO) advice against all non-essential international travel. The Department of Foreign Affairs (DFA), advise against all non-essential travel and this was reviewed on 20th July.
We now have opening dates for our campsites and our staff are in place so that your holiday can go ahead as planned. In view of the DFA guidance you should have been contacted by us regarding your options. Please contact us if you would like any further information.
I have a holiday for later in the year, do I still need to pay the balance 8 weeks before?
Normally your balance is due to 8 weeks before departure. However, it is important to us that we offer support to our customers in this time so we have changed our balance due date for all 2020 bookings.
Full payment will now be required 5 weeks before your departure date, instead of the normal 8 weeks.
Am I entitled to compensation if I can’t travel due to the Coronavirus (COVID-19)?
You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Venue Holidays.
What if there is an outbreak on the campsite during my holiday?
If there is an outbreak on the campsite where you are staying, our Campsite Representatives will follow local authority guidelines. You can contact your Travel Insurance for further queries or compensation claims if required. If the outbreak takes place before your arrival, we will of course contact you.